Terms & Conditions

These Terms & Conditions apply to your use of the A Big Candy Casino website, account services, games and related features. They should be read together with the Privacy Policy, Responsible Gambling information, promotion terms and any notices shown on the website. If a specific promotion, game or service has additional conditions, those conditions will apply to that promotion, game or service in addition to these terms.

A Big Candy Casino may update these terms from time to time to reflect changes to the website, games, legal requirements, security measures or business practices. Updated terms will be made available on the website. Where appropriate, you may be notified of a material change. Your continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the website.

Eligibility and lawful use

You must meet all applicable legal age and eligibility requirements before using the website. You are responsible for checking that online gambling is lawful for you in the location where you are physically present. A Big Candy Casino does not invite people to use the website where doing so would breach local law. Access may be restricted, refused or withdrawn where required by law, regulation, technical controls or internal risk procedures.

You must use the website only for personal entertainment and not for a business, commercial or unlawful purpose. You must not use the website to facilitate fraud, money laundering, identity misuse, cheating, collusion or any other prohibited activity.

Where an account is required, you must provide information that is accurate, complete and current. This may include information needed to confirm your identity, age, location, payment method or source of funds. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, suspension or closure.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password or permit another person to access your account. Tell A Big Candy Casino promptly if you suspect unauthorised access, a lost password or any other security issue. You must not create or use an account on behalf of another person, and you must not hold multiple accounts unless expressly permitted.

• Use your own identity and provide information that can be reasonably verified.
• Use payment methods that belong to you or that you are authorised to use.
• Keep account and contact information up to date.
• Protect passwords, devices and access credentials.
• Co-operate with reasonable verification and security checks.

A Big Candy Casino may carry out verification checks before or after account access, deposits, withdrawals or other transactions. These checks may include requests for documents or information. Until checks are completed, some features may be limited. If information cannot be verified, or if there are concerns about account security or unlawful activity, the account may be restricted, suspended or closed in accordance with applicable requirements.

Account closure

You may request closure of your account in accordance with the available account procedures. A Big Candy Casino may also suspend or close an account where there is a suspected breach of these terms, a legal or regulatory concern, a security risk, a responsible gambling concern, or an indication of fraud, cheating or misuse. Closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification or investigations.

You may only deposit funds using payment methods displayed or accepted through the website. You must ensure that the payment method is valid and authorised for your use. Deposits may be subject to verification, processing checks and applicable transaction rules. You should not deposit more than you can afford to lose. A deposit is not a guarantee that you will win or that you will receive a particular return.

Withdrawals may be subject to identity checks, account review, payment processing requirements and other reasonable controls. Funds may be returned using an appropriate payment method and may be subject to limits, minimum amounts or processing conditions displayed on the website. You are responsible for ensuring that your payment details are accurate. Processing times can vary depending on the method used, verification requirements and circumstances outside A Big Candy Casino's control.

You are responsible for reviewing game rules before playing. Game outcomes are determined by the applicable game system and its stated rules. Where a result is affected by a technical error, system interruption or other malfunction, A Big Candy Casino may take reasonable steps to correct the error and handle affected transactions in accordance with the applicable rules and law. If there is a conflict between a general description and the specific rules for a game, the specific game rules will generally apply.

Promotions and bonuses

Any bonus, promotion, reward or special offer is subject to its own terms. These terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, qualifying transactions, game restrictions, maximum values and withdrawal conditions. You should read the relevant promotion terms before participating. A promotion may be amended, suspended or withdrawn where permitted, including where misuse, error or circumstances outside reasonable control are identified.

Players must not abuse promotions by creating accounts, placing transactions or using strategies designed to obtain an unfair advantage. Where promotional misuse or a breach of promotion terms is identified, A Big Candy Casino may take proportionate action, which may include removing promotional benefits or restricting participation.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play and take breaks. Do not gamble when distressed, under the influence of alcohol or drugs, or when gambling may affect essential expenses. Responsible gambling tools and support options may be available through the website. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek independent support.

• Only gamble with money you can afford to lose.
• Set a budget and avoid chasing losses.
• Keep track of time and spending.
• Use available limits, breaks or self-exclusion options.
• Ask for help if gambling is causing concern for you or someone close to you.

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, verify accounts, process transactions, maintain security, meet legal obligations, prevent fraud and improve the website. By using the website, you acknowledge that electronic communications may be used for account, service, security and other permitted purposes.

Website use and liability

You must not copy, modify, reverse engineer, interfere with or misuse the website, its software, content or security features. You must not introduce malicious code, use automated tools without permission, or attempt to gain unauthorised access to systems or accounts. Website content is provided for general information and may change without notice.

To the extent permitted by law, A Big Candy Casino is not responsible for loss caused by circumstances outside its reasonable control, including internet failures, device problems, telecommunications issues, payment service interruptions, cyber incidents or events affecting the availability of the website. Nothing in these terms excludes or limits a right or responsibility that cannot lawfully be excluded or limited.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support or contact options provided on the website. Include enough information for the issue to be reviewed, but do not send unnecessary sensitive information. A complaint may be assessed using account records, transaction information, game data and other relevant material. You may be asked to co-operate with reasonable enquiries.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are intended to operate subject to applicable Australian law and any mandatory rights or protections that apply to you. By continuing to use A Big Candy Casino, you confirm that you have read and understood these Terms & Conditions.