Privacy Policy

To provide an online casino service, A Big Candy Casino may handle information that identifies you or is reasonably capable of being associated with your account. The information collected depends on how you use the website, the features available to you and any checks that are required before or during play.

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, residential or contact information, login details and account preferences. We may also keep records of messages, requests, complaints and other communications with our support team. This information helps us create and administer your account, respond to questions and provide relevant service notices.

Identity and verification information

We may request identity or age verification documents and related information. These checks help confirm that an account belongs to the person using it, support responsible access to the service and help us meet applicable legal and operational requirements. Verification information may include document details, images, information used to confirm identity and records of the outcome of a check.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, wins, losses, account balances and other transactions. Payment providers may process payment information on our behalf, and we may receive information needed to confirm or reconcile a transaction. Transaction records may be maintained for account administration, security, support, reporting and legal obligations.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, pages visited, session details and information about how features are used. This information can help us keep the website working, identify errors, protect accounts and understand general usage patterns.

We use personal information for reasonable purposes connected with operating the website, providing services, meeting obligations and protecting players and the platform. These purposes may include the following:

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, account functions, customer support and service communications.
• Confirming identity, age, account ownership and eligibility to use relevant services.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
• Detecting suspected misuse, unauthorised access, collusion, cheating or other activity that may affect the integrity of the service.
• Understanding website performance, troubleshooting technical issues and improving features.
• Sending marketing or promotional communications where permitted and where you have provided consent or another valid basis applies.
• Responding to requests, complaints, disputes and enquiries.
• Meeting applicable legal, regulatory, taxation, accounting and record-keeping obligations.

We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We may also use information in an aggregated or de-identified form, where it does not reasonably identify an individual, for service analysis, security and reporting.

Service providers

Information may be shared with service providers that help operate the website or perform services for us. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, security, analytics, communications or professional advice. They are expected to handle information for authorised purposes and with appropriate safeguards.

Other disclosures

Information may also be disclosed where reasonably necessary to protect users, investigate suspected unlawful or harmful activity, enforce applicable terms, respond to a lawful request or meet a legal obligation. If a business function, service or asset changes ownership, relevant information may be transferred as part of that change, subject to appropriate handling requirements.

Cookies and similar technologies

A Big Candy Casino may use cookies and similar technologies to remember preferences, keep you signed in, support account and security functions, understand website traffic and improve the user experience. Some cookies are necessary for the website to operate, while others may support analytics or communications. Cookies may be placed by the website or by service providers working on its behalf.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, game functions or other parts of the website. Browser controls differ, so you should review the settings and help information provided with your browser.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, encryption or secure transmission methods where appropriate. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Overseas handling

Some providers supporting the website may store or process information outside Australia. Where this occurs, we take reasonable steps to support appropriate handling and security, while recognising that overseas privacy rules may differ from Australian requirements.

Depending on your circumstances and the privacy requirements that apply, you may be able to ask for access to personal information we hold about you, request correction of information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing communications. A request to delete information may not be able to remove records that we must keep for legal, security, dispute-resolution or legitimate operational reasons.

How to make a request

To exercise your data rights, ask a privacy question or withdraw consent to marketing, contact support@a-big-candy-casino.site. You may use this contact to request access to your data, ask for inaccurate information to be corrected, request deletion of personal information or withdraw consent to promotional communications. Please describe your request clearly and provide enough information for us to identify the relevant account.

We may need to verify your identity before providing information or making changes, in order to protect your account and prevent unauthorised requests. We may ask for reasonable supporting information, but you should not send unnecessary sensitive documents or payment details.

Marketing choices

If you withdraw consent to marketing, this will apply to future promotional communications covered by that consent. You may still receive essential messages about your account, transactions, security, service operation or changes that affect your use of the website. You can also use an unsubscribe option included in a marketing message where one is provided.

Requests and complaints

We aim to review privacy requests fairly and respond within a reasonable time. If more information is needed, we may ask you to clarify your request. We may refuse or limit a request where this is allowed or required, including where providing the information could affect another person’s privacy, compromise security, prevent fraud detection or conflict with a legal obligation.

If you are not satisfied with how a privacy concern is handled, contact support@a-big-candy-casino.site so the matter can be reviewed further. You may also consider seeking independent privacy guidance if you remain concerned about the handling of your personal information.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on this page, with the latest version applying from the date it is published unless stated otherwise. We encourage players to review this page periodically.