Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the game, not by a player's skill, personal circumstances or previous results. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Every wager can result in losing money.

Before you play, decide how much time and money you can comfortably spend. Only use money that is available for entertainment after essential expenses have been paid. Never gamble with money needed for rent, mortgage payments, bills, food, education, medical care or other important commitments. Do not borrow money, use credit for gambling or sell belongings to continue playing.

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the game.
• Keep track of deposits, wagers, wins and losses rather than relying on memory.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other drugs.
• Do not chase losses by trying to win back money that has already been lost.
• Remember that gambling is not a reliable way to earn income or improve your financial position.

A Big Candy Casino may provide account tools or settings that can help you manage your activity. Available options can vary. Review the relevant information in your account and use the controls that suit your circumstances. If a limit is available, choose it carefully and treat it as a firm boundary rather than a target.

Gambling should fit within your wider budget and routine. Do not allow gambling to replace work, study, family time, exercise or other activities that support your wellbeing. Avoid making decisions immediately after a significant win or loss, when emotions may affect your judgement.

Problem gambling can affect anyone. It is not always obvious at first, and a person may try to hide their activity from family, friends or colleagues. Concern may be present when gambling begins to affect your finances, relationships, work, study, health or general wellbeing. You do not need to wait for a crisis before seeking assistance.

Possible warning signs

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Increasing the amount of a wager to seek the same excitement.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Returning to gamble after a loss in an attempt to recover money.
• Hiding gambling activity, deposits, losses or debts from people close to you.
• Borrowing money, missing payments or using essential funds to gamble.
• Neglecting work, study, relationships, health or other responsibilities.
• Feeling guilt, shame, stress or low mood because of gambling.
• Trying to stop or cut back but being unable to do so.

One sign does not automatically mean that someone has a gambling problem, but any concern is worth taking seriously. If gambling no longer feels enjoyable, or if you are worried about your own behaviour or someone else's, consider taking a break and speaking with a qualified support service.

Friends and family may notice changes before the person gambling does. A calm, respectful conversation can help. Focus on specific behaviour and its effects rather than blame. Encourage the person to seek independent advice and remember that you cannot control another adult's choices, but you can protect your own finances and wellbeing.

Responsible gambling is easier when decisions are made before you begin. Take time to consider your personal circumstances, your budget and how gambling fits into your routine. A clear plan can help prevent a short entertainment activity from becoming difficult to manage.

Practical steps

1. Decide the maximum amount you are prepared to lose and do not exceed it.
2. Choose how long you will play and set an alarm or reminder to stop.
3. Use available deposit, wagering, loss or session controls where offered.
4. Keep gambling separate from everyday spending by using a clearly defined entertainment budget.
5. Take breaks and use account history or payment records to review your activity.
6. Remove stored payment methods or reduce access if doing so helps you pause before depositing.
7. Tell someone you trust about your limits and ask them to support your plan.
8. Stop playing and seek help if you cannot follow your limits or feel unable to control your gambling.

If you want to stop gambling, look for account closure, self-exclusion or other restriction options that may be available through the service. Read the conditions carefully so you understand what each option does and how long it applies. You can also use the available support channels to ask about responsible gaming settings.

Do not create another account or use another person's account to get around a restriction. Do not ask another person to deposit or gamble on your behalf. If you have difficulty controlling access, consider taking a complete break and seeking independent support.

If gambling is affecting your finances, make a list of essential bills and debts before considering any further gambling. A qualified financial counsellor may help you understand your options. Gambling should not be used as a strategy for recovering losses or resolving financial pressure.

Free and confidential gambling support is available in Australia through state and territory services, community organisations and independent counselling providers. These services can help with urges, financial stress, relationships, emotional wellbeing and plans to reduce or stop gambling. Support may be available by telephone, online or in person, depending on the provider and your location.

You can find current information through official Australian government, state or territory gambling-help websites, or by searching for an independent gambling counselling service in your area. Support is also available for partners, relatives and friends who are affected by another person's gambling.

A Big Candy Casino provides general responsible gaming information, but it is not a substitute for professional advice. Independent support services can assess your situation and help you create a plan that is appropriate for you. Seeking help is a practical step, not a failure, and you can ask for support even if your gambling has only recently become a concern.

Our commitment

A Big Candy Casino aims to provide clear information about responsible gaming and to support customers who want to manage, reduce or stop their gambling. Customers are responsible for making informed choices, following applicable account settings and complying with the site's terms.

Gambling is restricted to adults who are legally permitted to participate in their jurisdiction. If you are under the legal gambling age, do not create an account or use the service. Do not allow another person to use your account, and keep your account access details secure.

If gambling is causing distress, financial difficulty, conflict or thoughts of self-harm, stop playing and seek appropriate independent or emergency support. Taking action early can make it easier to regain control and protect your wellbeing.